Blog
Field notes from the phones.
Data, dispatch playbooks and post-mortems from running an AI receptionist for home-improvement contractors.
The 2026 Contractor Missed Call Report: what 4.2M home-services calls revealed
27% of home-services calls go unanswered. We pulled the numbers from Invoca, Hiya, BIA/Kelsey and ServiceTitan to show what each missed call actually costs a contractor in 2026.
How AI dispatch works for HVAC after-hours: the full playbook
After-hours HVAC calls are the highest-leverage missed calls in the trades. Here's exactly how AI dispatch triages them — emergency, routine, quote — and pages the on-call tech.
Bland.ai vs Vapi vs Retell for HVAC contractors: which to actually pick in 2026
We benchmarked the three biggest voice AI platforms — Bland.ai, Vapi, and Retell — on the specific job HVAC contractors actually need them to do: after-hours emergency dispatch.
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