Question 1

How fast does Hi Agent answer?

Accepted Answer

Under one second. The voice model is hot-warmed and never on hold. There is no IVR, no "press 1 for…" — the call connects to a natural-voice agent immediately, 24 hours a day, including holidays.

Question 2

Does it actually sound human?

Accepted Answer

Listen for yourself — call the demo number on this page. It is a current-generation conversational voice model trained for trade-services dispatch, with your brand name, your service catalog, and your pricing tiers loaded in.

Question 3

Will Hi Agent integrate with my field-service software?

Accepted Answer

Yes. Direct integration with ServiceTitan, Housecall Pro, Jobber, and Service Fusion. Bookings land in your dispatch calendar in real time, with the full call summary, customer details and recording attached. We can also write to a Google Sheet or your CRM via webhook.

Question 4

What happens when a real emergency comes in?

Accepted Answer

Hi Agent distinguishes emergencies from routine intake (gas leak, water damage, no heat in winter) and pages your on-call technician with the full call context. The rest get booked into the next available slot.

Question 5

How does pricing work?

Accepted Answer

Flat monthly subscription based on inbound call volume — no per-minute surprises. We benchmark against the cost of one part-time phone staffer (~$41,600 / year at $20 / hour) and price at roughly 20 % of that. Use the calculator on this page for your specific number.

Question 6

Can I keep my existing phone number?

Accepted Answer

Yes. Hi Agent attaches to your current number via a SIP forward or Twilio number swap — your customers keep dialing the same number, and you keep ownership of it. We document the porting process in onboarding.

Question 7

What about call recordings and data privacy?

Accepted Answer

All call audio and transcripts are encrypted at rest, retained 90 days by default (configurable), and never used to train shared models. Your customer data stays in your account. SOC 2 Type II audit in progress.

Question 8

How long does setup take?

Accepted Answer

7 to 14 days end-to-end. We collect your service catalog, pricing tiers, dispatch rules and CRM credentials in a 60-minute kickoff call, then mirror your existing intake process before we go live.

Heat wave at 11 p.m. doesn't care that your phones are closed.

Why this vertical bleeds money on missed calls.

Trained for HVAC call patterns.

No AC / no heat emergency

Routine tune-up / maintenance plan

Quote / estimate request

Existing customer follow-up

Other trades using Hi Agent

Every call answered.
Every job booked.